Terms of Service

Welcome to SuppBrain ("Service"), an AI-powered customer support platform operated by Zentra Labs ("we", "us", "our"). By accessing or using the Service, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

1. Use of the Service

You may use the Service only in compliance with these Terms and applicable law. You are responsible for your account, your workspace(s), and any content or data you add (including knowledge-base documents and product information). You must not use the Service to harass others, distribute illegal or harmful content, or violate any third party's rights.

2. Account and Billing

You must provide accurate information when signing up. Subscription plans and billing are described on the Service and may be updated with notice. You are responsible for payment for the plan you choose. We may suspend or terminate access for non-payment or breach of these Terms.

3. Your Data and Privacy

Your use of the Service is also governed by our Privacy Policy. We process your data as described there and do not sell your personal information to third parties for marketing.

4. Intellectual Property

We own the Service, its design, and our trademarks. You retain ownership of content you upload; you grant us a license to use, store, and process that content to provide and improve the Service.

5. Disclaimers

The Service is provided "as is". We do not warrant uninterrupted or error-free operation. AI-generated responses are not guaranteed to be accurate or appropriate; you remain responsible for how you use the Service and for reviewing conversations and content.

6. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages, or for loss of data or profits, arising from your use of the Service. Our total liability is limited to the amount you paid us in the twelve months before the claim.

7. Changes and Termination

We may change these Terms from time to time; we will post the updated Terms and indicate the effective date. Continued use after changes constitutes acceptance. We may suspend or terminate the Service or your access for breach, non-payment, or at our discretion with reasonable notice where feasible.

8. Contact

For questions about these Terms, contact us at the support or contact information provided in the Service or on our website.