Privacy Policy

Zentra Labs ("we", "us", "our") operates SuppBrain ("Service"), an AI-powered customer support platform. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Service.

1. Information We Collect

We collect information you provide (e.g. account email, name, password, workspace name, knowledge-base documents, product catalog, and messages or content you add). We also collect information from your use of the Service (e.g. IP address, device info, logs) and from connected channels (e.g. Facebook, LINE) when you link them, in line with those providers' policies and our integration needs.

2. How We Use Your Information

We use your information to provide, operate, and improve the Service; to authenticate you and manage your account and workspaces; to run the AI agent and deliver support conversations; to process payments and send related communications; and to comply with law and enforce our terms. We may use aggregated or anonymized data for analytics and product improvement.

3. Data Sharing and Third Parties

We share data with service providers that help us run the Service (e.g. hosting, auth, payments, AI models, email). We require them to protect your data and use it only for the purposes we specify. We do not sell your personal information to third parties for marketing. We may disclose data when required by law or to protect rights and safety.

4. Data Retention and Security

We retain your data as long as your account is active or as needed to provide the Service and comply with legal obligations. We implement reasonable technical and organizational measures to protect your data; no system is completely secure, and you use the Service at your own risk.

5. Your Rights

Depending on your location, you may have rights to access, correct, delete, or port your personal data, or to object to or restrict certain processing. You can update account and profile information in the Service. For other requests or questions, contact us using the details provided in the Service or on our website.

6. Cookies and Similar Technologies

We use cookies and similar technologies for authentication, preferences, and to operate the Service. You can adjust browser settings to limit cookies, though some features may not work correctly without them.

7. International Transfers

Your data may be processed in countries other than your own. We take steps to ensure appropriate safeguards are in place where required by applicable law.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy and indicate the effective date. Continued use of the Service after changes constitutes acceptance of the updated policy.

9. Contact

For privacy-related questions or requests, contact us at the support or contact information provided in the Service or on our website.